We want to make your training experience with us as enjoyable
and stress-free as possible. To help achieve this, we have
compiled a list of frequently asked questions that may be useful
to you when booking and attending one of our courses. Of course,
if you have a question that is not addressed here, please do not
hesitate to contact us. We look
forward to welcoming you to one of our programs soon.
Registration & Payment
How do I register for your courses?
We accept registrations by fax, email and mail. At this point
an invoice and detailed joining instructions will be sent to
you. Please note that by registering you are confirming your
place on the course. Full payment is required before the
course starts. Are there any deadlines for registration?
We encourage delegates to book as early as possible in order
to avoid disappointment and to allow us sufficient time for
administration. Registrations received within 2 weeks of the
course start date.
What does the course fee include?
The course fee includes tuition, teaching materials, lunch and
refreshments. Unless specified, the course fee does not
include accommodation. How can payment be made, and in
what currencies?
Payment can be made by the following methods:
- Telegraphic transfer
- Cheque or banker's draft
- Credit card (via PayPal – please contact us for more
information)
We do not accept payment cash. Payment can be made in
most major currencies. When do I need to pay?
We require payment to be made as soon as the course invoice
is issued. If payment cannot be made immediately we will ask
for a credit card number and authorisation as guarantee. A
penalty equivalent to 3% of outstanding balance will be
imposed per month on all late payments.
 Cancellation
& Refunds Policy
What if REDMoney cancels my course?
Unfortunately course cancellations do sometimes occur.
Should this happen we will refund your money in full
unless you want it to be transferred to another course
date of your choice. Should REDmoney cancel your course,
we are liable to refunding only the cost of the course and
no other costs.
What is your booking, cancellation and transfer policy?
We try and be as fair as possible with cancellations and refunds as we realize cancellations are sometimes unavoidable. Our booking and cancellation policy is as follows:
By completing and sending us your registration form you are confirming delegate places on the course. If delegates cannot attend the course replacement participants are always welcome. Otherwise delegates must request in writing (letter, fax or email) to cancel registration/s or transfer to a different course at least 21 days before the course start date to be eligible for a refund, less a 5% administration fee. Delegates who cancel within 21 days of the course start date, or who do not attend, are liable to pay the full course fee and no refunds will be given. Instead fees will be converted to an Islamic Finance Training course voucher equivalent to the original fee, less a 15% administration charge. This voucher is transferable within your organization and must be redeemed within one year of issue or become void. If a course is postponed for whatever reason delegate bookings will be automatically transferred to the new course date. Delegates who wish to transfer to a different course will be subject to the same terms as above and charged the difference in course fees. No refunds or course vouchers will be issued for a no-show.
Please contact us directly should you require further details on our cancellation policy.
Can I send replacement delegates?
Yes, of course. This is often the best alternative to a
cancellation. Please contact us and provide details of the
new delegate.
Discounts
Do you offer any discounts?
Yes. Why not take advantage of our special group booking incentive and train a number of your team members at once? Send four delegates to any one course and receive a fifth place completely free of charge. Further incentives are also available for higher delegate numbers – please contact us directly for more details.
Please also click here to see details of our Islamic Finance Training Awards Program
Travel
& Accommodation
Where are your courses held?
To ensure your comfort and convenience, our courses are
held in 4-5 star hotels or similarly equipped conference
facilities. As far often as possible the course venue will
be in the central business district of the city the course
is held in. Can you help me book accommodation?
If the course is held at a hotel we have made reserving
accommodation here as easy as possible. We have also
negotiated special rates for you. So please contact the
course venue directly to make bookings, whilst making
reference to us.
Our courteous and friendly staff can also advise you of
alternative hotels nearby to the course venue, but will
not be able to make bookings for you. Can you help
me with visa applications?
We are sorry that we cannot make visa applications on your
behalf. However, upon receipt of payment we will be happy
to issue you with an invitation letter should you require
one.
About
the Course
What is the usual schedule for a course day?
On the first day of the course registration will take
place after 8.15am. On this day, we would appreciate it if
you could please be with us by 8.45am at the latest to
ensure sufficient time for registration.
On day one and all other days the course begins at 9am and
concludes at approximately 5pm. Breaks are taken at
10.30am and 3.30pm for approximately 30 minutes. Lunch
break is taken between 12.30pm and 1.00pm for 1 hour and
15 minutes. How large are group sizes on your
courses?
Our group sizes range from 10 to 20 delegates, ensuring
you sufficient face-time and personal contact with your
program director.
What language are your courses taught in?
Unless otherwise advised our course are taught in English.
What format do your courses take i.e. lecture, group
discussion?
By attending one of our courses, you are agreeing to
actively participate! As far as possible our courses are
interactive and fun learning experiences. Of course, the
program director needs to take the lead but we encourage
group discussions and the sharing of ideas and
experiences.
So, no snoozing in class: come armed with questions and
points. Case studies are also important and as far as
possible will be used to illustrate important concepts.
Do you need any more information from me?
Yes please! We need to know a little more about your
professional background and objectives for the course so
we can serve you better. What qualifications do you have?
How familiar are you are with the course topic? What
are your particular areas of interest?
Don't worry, we'll send you a pre-course questionnaire to
gather all these details. Please help us to help you by
completing this and returning it to us as soon as you can.
What is the dress code for your courses?
We recommend a smart casual dress code. Business suits are
not necessary.
General
If I can't attend the course can I buy the course
documentation?
We believe the value of the course is in the attendance.
So sorry, we do not sell the course documentation.
What if I have special dietary requirements?
No problem. Just inform us as early as possible and we'll
make arrangements. Are facilities available for
prayer at the course venue?
Prayer facilities are available in the majority of our
course venues. In the exceptional case prayer facilities
are not available we offer our apologies. What if I
want to run one of your courses in-house?
We will be pleased to conduct an in-house for you and your
colleagues. Please contact us and we'll provide you with a
detailed proposal.
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